Vehicle Service Contracts

Improving Profit and Customer Satisfaction

The vehicle service contract is the most important F&I Products to the dealership. At ASAP-auto we have employed several strategies to utilize this product. Our goal is to make more profit and reduce problems to improve customer satisfaction.

Internet Contracting

We use state of the art paperless service contracts. This eliminates issues such as a contract not being, "In the System" our contracts go live very shortly after they are completed. This gives the customer a sense that the contract they bought is working and is real.

E-contracting also improves customer satisfaction because it eliminates the need to, "Rewrite Contracts" Often times customers coverage is changed and they don't even know about it until a claim is filed our till they cancel the coverage. The online program eliminates the risk of a business manager quoting the wrong price or in rare instances choosing a term the customer does not qualify for.

Contract Terms

Service contracts are not "All Alike," contract terms are often overlooked when in reality they are the foundation of the product. In our programs the contracts are very consumer friendly.

Some of our contracts cover rentals for such things as parts and inspection delays. This is not the case for most contracts. So if your customer is need of a rental you can be assured if the repair is covered so are they.

Simple contract terms such as actual miles and terms. This simply means that the mile and term are both as of the date of sale. Your customer does not have to feel as though they are paying for coverage that doesn't exist. There are other features such as sign and drive roadside assistance that is good for the term of the contract and is 24/7/365.

Service Drive Sales Process

We expand the scope of the sale of our service contracts to improve profit by allowing the service department the ability to sell service contacts over the counter. Our Service Drive Program is designed to offer existing customers a quick and simple way to protect their car longer and at the same time use an easy paperless process so it does not take long for the service writer or managers to create. The Service department deals with service contracts and is in a unique position to protect your customers and educate them better than anyone else in the store.

Intelligent Participation Plans

Dealers are often hear of stories or know another dealer who has set aside a long term funds because they have created a reinsurance or participation plan. Most dealerships do not have an agent who supports the plan properly and the dealer never sees any money. It is possible to structure a program for any dealer who sells more than ten contracts a months but it requires professional assistance and support. We take the time necessary to support and monitor this program so you can benefit from this option that is available to you.

Lower Administration Costs

ASAP-auto does not employ high paid commission employees. this is important because it reduces the amount of money we charge the dealer.

Training and Support

When dealers produces business with our organization in addition to training in your and phone support we also pay for travel expenses associated with the training at a specific company or training program*.

As one of our dealers you can expect consistent onsite training and support. As well as our useful online resources.

Lower Cost F&I Products

If your dealership utilizes menu selling than you know that product penetrations for your ancillary products increase. Often times dealership buy their products from one company and never question the price. We recommend you look at the most recent 20 group report you have. If you look closely you can see that a $40 PRU Jump could improve your standing in some cases. What if you we paying $20 dollars more than you should for products like GAP and Tire and Rim Protection? We charge the some of the best rates for these fix cost products.

Full Retail On Parts and Labor

You service department does not have to worry about performing claims work and making less with our programs. And they can either be paid with a credit card or by check whichever suits your store.

* Standard Production requirements must be met.